Got a question? Find our FAQs here!
If your question hasn’t been answered already, please drop us a line by using our contact form.
General Questions
No. The whole Casa da Pipa is booked out exclusively, up to max. 10 guests.
Yes, Casa da Pipa is child-friendly and has the space to keep children entertained. The swimming pool has a cover but it is necessary to supervise the children. Please be aware that it is the guest’s responsibility to ensure the safety of those who do not know how to swim, especially children.
Yes, you need a car to get to the house and to travel around.
Included in the price is the use of the whole house, including all its features and amenities. Also included in the price is daily cleaning (except Sundays and public holidays) of 2 hours (1 pers) or 1 hour with 2 persons.
The house is equipped with Wi-Fi service that you can use free of charge. There a many Wi-Fi boosters for your comfort.
Yes, we have a large size flat-screen TV in the living room and another flatscreen in the mastersuite. To access content you should have your own Netflix, Amazon Video, etc, accounts.
We accept small size, well-behaved dogs. It needs to be approved by Casa da Pipa ahead of the stay.
Extra Services may be charged, but you will be informed of this beforehand. Please confirm with Casa da Pipa the possibilities and prices.
The usage of the house is limited to the number of guests specified in the booking conditions, other people from the outside are not allowed in the property. If a guest, during their stay, would like to invite anyone from outside, please ask us first about the possibility to discuss all further details and avoid any disappointment or miscommunication.
Smoking is only permitted outside the house with exclusive use of an ashtray. Otherwise, there is a substantial risk of creating a fire.
If it is urgent please reach us on +32.475.24.22.10. If the phone line is not available due to out of office hours, for example, feel free to leave us a message by using the contact form on our website. We do not have a 24-hour reception; thus, it may take us a little while to answer you, but we will get back to you as soon as possible.
To respect in-house guests’ privacy, we only provide directions the day before arrival, and exclusively to guests who will be staying in the house.
No. We will provide some basics upon your arrival but no meals are provided.
Yes. There is a fully functional kitchen available and some staple cooking ingredients.
The pool can be heated and has a automatic cover.
Our heating system is linked to a consumption meter. In case you decide to use the heating system, the real cost will be deducted at the end of the stay from the security deposit after check on the consumption meter.
Reservations
Bookings are made exclusively done online using our email address, so you just must follow the steps shown on our website.
Yes, there is minimum of 3 days during the low and mid-season and 7 days during the high season. To make reservations any shorter than our booking requirements, please send your request using the contact form on our website, and we will check if it is possible.
Yes, there is a damage deposit fee depending of the duration of your stay and it is the guest’s responsibility to make sure everything is in the exact same condition as when they arrived.
To confirm the reservation a down-payment of 50% of the full booking is required. Once payment if completed we will send a confirmation email with the dates. The remaining 50% of the payment and the deposit is required 60 days ahead of your stay.
You can pay via wire transfer or Paypal. Once we confirm the reservation we will provide you the account details.
No. Once the invoice is issued it is not possible to change the details so please make sure you provide the right information before the payment is made because the invoices are generated automatically.
Passport Data has to be collected as required by local laws (SEF – Portuguese Immigration and Border Service). To provide a more casual and relaxing check-in at the time of arrival to the hotel, we prefer to ask for all necessary bureaucratic items at the time of reservation.
Cancellations
In case of cancellation, 50% of the total amount of the stay is refunded up to 60 days before the start of the stay.
The 50% deposit, paid at the time of the booking, is not refunded,
In order to benefit from a refund of 50% of the accommodation costs, the cancellation must be notified by email/sms/whatsapp sixty full days before the date of arrival indicated in this contract.
If the tenant arrives after or decides to leave before the planned dates, the nights not spent in the property will not be reimbursed.
Check in & Check out
Check-out time is at 10:00 AM, and check-in time is at 05:00 PM. Late check-outs and early check-ins are subject to availability. Please contact our team to confirm this.
A member of our team will be there to welcome you and introduce you to the house. We will show you around, let you know the house’s operating system and will help you with everything you may need to make the most of your stay with us. For this reason, and since we are not a 24-hour hotel, it is very important for us to know what time you will arrive, so please inform our team in advance to ensure someone will be there. Self-check-in is also always possible. All details will be sent to you in advance, and you can always contact us by phone, WhatsApp or email. The on-site security services will also be able to help you if necessary.
Check-out time is at 10:00 AM, and check-in time is at 05:00 PM. Late check-outs and early check-ins are subject to availability. Please contact our team to confirm this.
Interested?
Any question or do you want to make a reservation?
Do not hesitate to contact us whatever your needs are. We usually respond within 24 hours.
